Shipping Policy

All OWNSILENT-manufactured parts are custom made to your approved vehicle details, specification and finish. We do not offer ready-made stock for immediate dispatch.

Genuine and used parts are sourced to order from third-party suppliers; they are not manufactured by OWNSILENT. The part number, compatibility, condition and included components must be confirmed in writing before you approve sourcing.

Custom manufacturing or third-party sourcing takes place before dispatch. Production and sourcing lead times are separate from shipping transit estimates and depend on the approved order. A catalogue listing or displayed price does not mean a part is held in stock or ready to ship.

We confirm the expected production or sourcing timeline for the agreed specification. Shipping estimates start after dispatch, and a checkout delivery estimate does not include manufacturing or sourcing.

• The selected shipping charge is shown separately at checkout and is included in the full order total.
• Import duties, VAT/GST, customs charges, brokerage, storage, destination handling, and other local charges are separate unless expressly included in the written quotation or invoice.
• Shipping/cargo insurance is excluded from standard shipping charges and may be quoted separately where available.

• Air cargo: approximately 5–15 days after dispatch.
• Sea cargo: approximately 18–60 days after dispatch.
• Custom manufacturing or third-party sourcing takes place before dispatch. Production and sourcing lead times are separate from shipping transit estimates and depend on the approved order. A catalogue listing or displayed price does not mean a part is held in stock or ready to ship.
• Customs clearance, inspections, port congestion, weather, carrier schedules, and destination-country procedures can affect delivery time.

The seller is not responsible for customs clearance in the destination country. The buyer/importer is responsible for import clearance, duties, VAT/GST, taxes, customs charges, brokerage, storage, destination handling, permits, and other destination-country charges unless expressly agreed otherwise in writing.

After dispatch, OWNSILENT provides the available shipping-company details together with the applicable tracking number, airway bill, bill of lading, shipment reference, or other carrier reference.

Shipping/cargo insurance is excluded from standard shipping charges. If insurance is requested and available for the selected route, it will be quoted separately.

For high-value, fragile, carbon-fiber, body-kit, wheel, lighting, brake, and other premium automotive shipments, OWNSILENT recommends appropriate transit insurance.

OWNSILENT checks goods before dispatch. Photos and/or videos of goods during inspection and packing may be provided or retained as dispatch documentation.

Inspect the shipment on arrival and report visible transit damage within 24 hours where possible. Keep the packaging and labels, photograph the damage and, where possible, record a continuous unboxing video. Missing video or a later report does not automatically remove rights under applicable law; defects that become apparent later should be reported promptly after discovery.

• Order number and product name.
• Tracking number and shipping-company details.
• Clear photos of the outer packaging and shipping labels.
• Where available, a continuous unboxing video showing the unopened package, OWNSILENT branded/security tape where used, the complete unboxing process, and the reported damage.
• Close-up photos and video of the affected product or component.

Read the Return & Refund Policy for custom-made and sourced-to-order final-sale terms, including genuine and used parts. Mandatory rights and claims for incorrect, misdescribed, damaged or defective goods are preserved.